Frequently Asked Questions

Order Information

I have an issue with my order. How do I get help?
Do you ship internationally?

Yes.

Do you need shipping to Australia, New Zealand, Asia? Click here.

Do you need shipping to the USA? Click here.

Do you need shipping to Europe? Click here.

Do you need shipping to the United Kingdom? Click here.

Is your website secure

Our websites meet all 6 categories of PCI standards. Your details are not going anywhere!

How do I qualify for free shipping?

Free shipping is avaliable on orders $149+. Free shipping is only available for valid addresses within Australia. Orders eligible for free shipping are sent with Australia Post on a standard delivery service. Free shipping is calculated based on the value of your cart after all discounts are applied. Selected products will incur a $10 Large Item Shipping and Handling Fee in NSW, ACT, VIC and QLD addresses and $20 to WA, NT, SA and TAS addresses

I've qualified for free shipping. But I'm still being charged a large item fee?

Some items across our website will incur a Large Item Fee which is in addition to any shipping fees. This fee is not affected by free shipping limits.

My delivery shows signature required, can you remove this please?

We are unable to make changes to orders once they've been placed.Please reach out to the courier service delivering your goods to arrange alternative delivery options available. If you continue to have any issues with yourdeliveryplease reach out to our Customer Service team.

What if I want to buy a SUNNYLiFE product as a gift?

SUNNYLiFE is an excellent present idea and we have heaps of cool products which are perfect for gifting! Unfortunately, we don't offer a gift wrapping service or personalised gift notes. But we do make sure no invoices are sent with your order. You can also check out our range of SUNNYLiFE E-gift cards, delivered straight to the recipients email inbox.

A SUNNYLiFE item I purchased from another retailer isn't right, what do I do?

Please contact the retailer that you purchased the item from and they will be able to help you.

Help, my voucher isn't working!

Our checkout allows only one discount or voucher code to be used per purchase. Note that some discounts are automatically applied while others require a code—but only one will be redeemed at any time. No further discounts can be applied to any products already on sale or after redeeming an offer.

Returns and Exchanges

How can I cancel my order?

If your order has already been shipped then we won’t be able to cancel it. Our fulfillment center is usually super quick with shipping (sometimes within an hour of an order being placed) which means a lot of the time we’ll be unable to cancel your order for this reason. We're also based here in Australia, so different time zones can mean a delay in letting your local fulfillment center know.Contact us hereif you’d like your order cancelled.

Returns Policy

We offer 30 days from when you receive your SUNNYLiFE order to make a change of mind return. All product must be unused with fully intact packaging. Once we receive your return back to our fulfilment centre we will assess the product and then refund it.

Unfortunately we don't offer prepaid labels for returns or change of mind. When sending your order back to us we recommend that you use a trackable service as we are not responsible for lost or damaged returns.

Exchange Policy

Unfortunately we're unable to offer exchanges, however please feel free to return your product/s so that we can refund them and you can repurchase what you would like on our site.

Faulty Products

We offer a 12 month warranty on all SUNNYLiFE products. To obtain a replacement for a faulty product, the below will need to be provided to our customer service team for assessment:

Proof of the product fault.

Proof of purchase ie: order number, retail receipt, bank statement.

Fill out this form and we'll get back to you about your return in 1 business day.

Due to unforeseen duties and charges incurred at customs we are unable to send replacement products internationally from our warehouses in Australia, The Netherlands or the United States. If you are a SUNNYLiFE online customer with a faulty product and reside internationally, we are able to offer you a full refund for your faulty product. If you have bought from one of our wholesale partners then you will need to get in contact with them directly for their replacement policy.

Only half or a part of my order has arrived. Why?

Australia Post sometimes split orders into multiple deliveries. They put a drop down box on their tracking page. Just click on it to see what's happening with the next delivery.

About Us

Who owns SUNNYLiFE?

SUNNYLiFE is a privately owned and family run business based in Sydney, Australia.

Where is SUNNYLiFE based?

SUNNYLiFE is based in Australia.

Sunnylife Australia - Corporate Office
B1, 85 Dunning Avenue
Rosebery NSW 2018
Australia
Phone: 02 7501 0085
Email: hello@sunnylife.com.au

How can I join SUNNYLiFE newsletter?

Sign up here! Plus, you’ll get 10% off your first order.

Where can I shop for SUNNYLiFE products?

Myer, Nordstrom, Neiman Marcus, Selfridges and many others.

Can I sell SUNNYLiFE products in my store?

Click here, please fill out the form, and one of our wholesale team from across the world will be in touch with you.

Can I buy SUNNYLiFE for my business, or do you offer bulk order discounts?

Get in touch here and we’ll let you know. Make sure you let us know what products you’re after, how many, or what your budget is and we’ll see what we can do.

Where are SUNNYLiFE products designed and made?

Proudly designed in Sydney, Australia since 2003 and made in China.

SUNNYLiFEs Goals and Sustainability

What's our goal?

All we want in this world is to share Australia’s unique and fun summer lifestyle with the world.

We exist to bring positivity to people’s lives, smiles to their faces and help them savour every precious moment. We dream of people joining in our movement, our way of life, the feeling, the experience.

Recycling Made Easy

We've made recycling your pool floats easy thanks to the team at Ploys Design in Queensland. Ploys Design up-cycle and re-purpose soft PVC material into ecologically sustainable products to be reused again and again and we are excited to be partnering up with them. If you have a pool float that is no longer in use we can help! Please Click here for more information.

Other FAQs

Kids Swim Vests

What size Swim Vest does my child need?
While it's hard to be sure of the correct sizing without trying it on, the size guide below should help to give you an idea of the difference between our sizes and make sure that your child's swim vest fits perfectly. For children's swim products age is not always the best indicator to correct size, it's important to always take into account weight and measurements to ensure a good fit.

Size 1 - 2: 32 x 32 x 8 cm | 12.6 x 12.6 x 3.15 in, Max weight: 15kg / 33lbs

Size 2-3: 35 x 32 x 8 cm | 13.78 x 12.6 x 3.15 in, Max. weight 18kg / 40lbs.

Size 4-6: 38 x 32 x 8 cm | 14.96 x 12.6 x 3.15 in, Max. weight 33kg / 66lbs.

Are the Swim Vest's lifeguard approved?
Our Kids' Swim Vests are tested to comply with the Consumer Goods Swimming and Flotation Aids Safety Standards 2017. It's important to remember that our vests are designed for water familiarisation, swimming tuition and water play, they are not USCG approved for boating. They are also not lifesaving devices and are to be used under constant supervision.

Underwater Cameras

Where can I buy film for SUNNYLiFE Underwater Cameras?  

AU We recommend using Kodak Portra 400 film which you might find at Big W, Kmart or online at Camera House, Amazon, eBay other various websites 

US We recommend using Kodak Portra 400 film. This is available to buy through Amazon, Walmart and eBay 

EU We recommend the Kodak Portra 400 film which you might find at https://kamerastore.com/, Amazon, eBay other various websites 

Can they be used out of the water?

Yes! These Camera’s have a waterproof housing which allows them to be used underwater but they work perfectly out of the water as well! 

Are they reusable?

Yes! All you need is a new roll of film and you’re good to go! 

Beach Chairs

How do I recline my Beach Chair?

These chairs have an internal locking system which allows them to remain in a secure position for you to lean back and relax. To release this mechanism, fold the back of the seat forward, toward the seat of the chair, you will hear the chair click and release. From here you can lie the chair flat and adjust it up to your desired position. You’ll hear it click in to place at each of the 6 reclinable angles.