Frequently Asked Questions
We are more than happy to help. Please contact our friendly team here.
Our priority is to get your order to you as quickly as possible so you can soak up those sunshine rays. Due to our speedy process, we are unable to make any changes once an order is placed. If the address on your order is incorrect, we may be able to request the order be recalled to us however neither SUNNYLiFE or Australia Post are able to reroute parcels once they have been shipped. If you would like to request your parcel be recalled back to our Fulfilment Centre, please reach out to our Customer Service team here.
Our websites meet all 6 categories of PCI (Payment Card Identity) standards.
Free shipping is available on orders over £100*. Free shipping is only available for valid addresses within the countries we ship to within Europe. Orders eligible for free shipping are sent on a standard delivery service. Free shipping is calculated based on the value of your cart after all discounts are applied. Selected products will incur a £10 Large Item Shipping and Handling Fee.
Some items across our website will incur a Large Item Shipping and Handling Fee which is in addition to any shipping charges. The styles which will incur this fee are our Beach Umbrellas, Beach Chairs, Lounger, Poolside Lounge, Picnic Baskets, Cooler Box Sounds and Cabanas.
Signature requirements are added to orders as a security measure to ensure your package arrives safely to you. We are unable to make changes once your order has been placed.
We don't offer a gift wrapping service or personalised gift notes however, we do ensure invoices aren't sent with your order. You can also check out our range of SUNNYLiFE e-gift cards, delivered straight to the recipient's inbox within minutes.
Please contact the retailer that you purchased the product from and they will be able to help you.
Our checkout allows only one discount code to be used per purchase. Note that some discounts are automatically applied while others require a code however, only one will be redeemed at any time. No further discounts can be applied to any products already on sale or after redeeming an offer.
Returns and Exchanges
Our priority is to get your order to you as quickly as possible so you can soak up those sunshine rays. Due to our speedy process, we regret to inform you that cancelling your order may not be possible. Please contact our friendly team here to see what action can be taken.
From when you receive your SUNNYLiFE delivery we offer 30 days to make a change of mind return. All product/s must be unused and in their original packaging. Once we receive your return back to our fulfilment centre we will assess the product/s before processing your refund. When sending your order back to us we recommend that you use a trackable service as we are not responsible for lost or damaged returns. SUNNYLiFE doesn't offer prepaid labels for change of mind returns.
To arrange your change of mind return, please contact our friendly team here.
We're unable to offer exchanges however please refer to our returns policy for change of mind returns.
We offer a 12 month warranty on all SUNNYLiFE products. To obtain a replacement for a faulty product please provide the following to our friendly team here.
- Proof of purchase from uk.sunnylife.com ie: order number or email address used at time of purchase.
- Image or video of the product fault.
- Fill out this form and we'll get back to you about your fault within 1-2 business days.
Due to duties and charges incurred at customs we are unable to send replacement products internationally from our fulfilment centres, in this case a refund would be processed.
If you have purchased from one of our retail partners, please contact them directly.
Orders can be split into multiple deliveries due to product dimensions and/or weights. If you do not receive your entire order within 3 business days from the first package arriving, please contact our friendly team here.
SUNNYLiFE is a privately owned and family run business based in Sydney, Australia.
SUNNYLiFE has HQs based in Sydney, Australia and Los Angeles, United States.
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You can shop SUNNYLiFE products from the following retailers: Selfridges, Harrods, Urban Outfitters and Kidly.
Please fill out the form here and a member of our sales team will be in touch with you.
Please contact our friendly team here. If you can provide an outline on products you are interested in, the volume and any potential budgets you may have this will make for a speedier outcome.
Proudly designed in Sydney, Australia since 2003 and manufactured in China.
SUNNYLiFEs Goals and Sustainability
Designed for a life lived under the sun, SUNNYLiFE is the world's leading summer lifestyle brand. Born on the beaches of Sydney in 2003 the brand was established with a simple goal: to share Australia’s authentic summer style with the rest of the world.
This size guide shares key measurements and weights that can help you determine the right fit for your child.
Size 1-2: 32 x 32 x 8 cm, Recommended weight range 11 - 15kg.
Size 2-3: 35 x 32 x 8 cm, Recommended weight range 15 - 18kg.
Size 4-6: 38 x 32 x 8 cm, Recommended weight range 18 - 33kg.
Our Swim Vests are tested to comply with the Consumer Goods Swimming and Flotation Aids Safety Standards 2017. It's important to remember that our vests are designed for water familiarisation, swimming tuition and water play, they are not United States Coast Guard approved for boating nor are they lifesaving devices. They are to be used under constant supervision.
Yes, they can, these Cameras have a waterproof housing that allows them to be used underwater however, they work perfectly out of the water as well.
Yes, they are, all you need is a new roll of film and you’re good to go!
Our Underwater Cameras are recommend for a maximum depth of 3.1m/10 feet.
These chairs have an internal locking system which allows them to remain in a secure position for you to lean back and relax. To release this mechanism, fold the back of the seat forward, toward the seat of the chair, you will hear the chair click and release. From here you can lie the chair flat and adjust it up to your desired position. You’ll hear it click in to place at each of the 6 reclinable angles.