Gift Card FAQS & Conditions

Gift Card FAQs

HOW DO I PURCHASE A SUNNYLIFE ONLINE GIFT CARD?

e-gift cards can be purchased online via our website. These gift cards can only be redeemed on the site and in the currency in which they are purchased.

ARE THERE ANY FEES ASSOCIATED WITH BUY A GIFT CARD?

No, you will only be charged for the amount allocated to the e-gift card. There are no additional processing fees.

CAN I CHOOSE THE VALUE OF THE GIFT CARD?

Yes, you can choose from one of 4 predefined values; $10, $25, $50, $100, $150, $175, $200 and $500. If you would like a higher value you can purchase multiple gift cards in the one transaction.

CAN I CHANGE THE VALUE OF A GIFT CARD ONCE PURCHASED?

No, unfortunately the value of the gift card cannot be changed once the purchase is made.

WHAT DOES THE RECIPIENT GET?

They will get an email which contains the Sunnylife gift card as well as information on the card's value, the voucher code and instruction on how to redeem it.

HOW LONG WILL IT TAKE FOR THEM TO RECIEVE IT?

As soon as the purchase is complete they should recieve their email.

WHERE CAN THEY USE THE GIFT CARD?

Only on the Sunnylife website and only in the region and currency it was purchased from. It cannot be used on any other site or in any retail locations, including our own.

WHEN DO THESE GIFT CARDS EXPIRE?

Sunnylife Gift Cards bought at www.sunnylife.com.au expire 3 years from the purchase date.

HOW DO I CHECK MY BALANCE?

Please contact hello@sunnylife.com.au to get information on your card balance.

HOW DO I REDEEM MY GIFT CARD?

Step 1: Have your gift card email containing the voucher code ready.
Step 2: Shop the Sunnylife website as per usual, adding products to cart.
Step 3: When you get to the payment page in the checkout, enter the voucher code in the box asking for 'Gift card or discount code' then apply the gift card.

CAN I MAKE PARTIAL REDEMPTION?

The full available value of the gift card will be applied to the order. In the event the order value is greater than the amount available on the gift card, you will need to pay the remaining difference.

WHAT HAPPENS IF I LOSE THE GIFT CARD?

Gift cards should be treated like cash and their details are only as secure as the email recieving them. If you lose the details or someone steals them, Sunnylife is unable to reissue or replace them. Sunnylife will not be liable for redeemed gift cards if they have been stolen.

Have a question about our gift cards? Our frequently asked questions section is here to support you. We have covered common questions from how to redeem your voucher, how to purchase a voucher and much more.